Your privacy is more than a legal obligation to us — it is the foundation of trust that defines the relationship between bento123 and every member. This document transparently explains how we handle your personal data.
Our Privacy Commitment
Bento123 only collects data that is strictly necessary to provide our services. No data is collected purely for statistical purposes without a clear and legitimate objective.
All data transmitted between your device and bento123 servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia.
Your personal data has never been and will never be sold to any third party for marketing or commercial analytics purposes without your explicit consent.
You have full rights to access, amend, download, or request the deletion of your personal data at any time through your account settings or by contacting our team.
Only bento123 staff who require access to your data for specific authorised duties may do so. All staff are bound by strict confidentiality agreements.
Data is retained only for as long as necessary in accordance with operational and legal compliance requirements. Once the retention period expires, data is securely and permanently deleted.
Bento123 ("We", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy applies to all personal information collected through the bento123 website, mobile app, and all other interaction channels including customer support.
We understand that in today's digital age, personal data is an extremely valuable and sensitive asset. That is why we do not rely solely on legal requirements when determining how we handle your data — we go further by setting stricter internal standards to maintain the trust of our members.
This policy covers all users of the bento123 platform, including:
Bento123 collects several categories of personal data depending on how you interact with our platform. All data collection is carried out lawfully based on your consent or contractual necessity.
Sensitive data such as health information or political affiliation never collected by bento123 as it is not relevant to the services we offer.
Personal data is collected through several different channels during your interactions with bento123:
Bento123 uses collected personal data exclusively for legitimate, stated purposes outlined below. We do not use your data for any other purpose without notifying you in advance:
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC, date of birth, photo | Legal obligation |
| Transaction processing | Banking details, transaction history | Contract performance |
| Account communications | Email, phone number | Legitimate interest |
| Fraud prevention & AML | Transaction patterns, IP address | Legal obligation |
| Platform improvements | Anonymised usage data | Legitimate interest |
| Customer support | Communication records, account information | Contract performance |
| Promotional communications (with consent) | Email, phone number | Consent |
You may withdraw consent to receive promotional communications at any time via the marketing settings in your account. Withdrawal of consent does not affect the processing of data for other purposes required to provide the service.
However, there are limited situations where bento123 needs to share your personal data with specific parties for the purpose of service delivery or legal compliance:
In all of the above data-sharing instances, bento123 ensures that the receiving parties adhere to data protection standards equal to or exceeding those we set for ourselves.
Bento123 continuously invests in security infrastructure to ensure your personal data is always protected against unauthorized access, loss, alteration, or disclosure:
All data transmitted between your browser or app and bento123 servers is encrypted using SSL/TLS protocol with a 256-bit key — the highest industry standard.
Data stored in the bento123 database is also encrypted. Even in the event of a physical breach of the servers, the data cannot be read without the appropriate encryption key.
An additional security layer is available for all member accounts. With 2FA enabled, logging in from a new device requires verification via an OTP code sent to your phone.
The bento123 security system is regularly tested by independent cybersecurity firms to identify and address any vulnerabilities before they can be exploited.
An automated monitoring system operates around the clock to detect suspicious access patterns or unusual activity, with an immediate response from our security team.
Bento123 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookies through your browser settings; however, please note that disabling essential cookies may affect the functionality of the bento123 platform.
Bento123 does not retain your personal data longer than necessary. Retention periods are determined based on the original purpose of collection and applicable legal requirements:
| Data Category | Retention Period |
|---|---|
| Identity & KYC data | 5 years after account closure |
| Financial transaction records | 7 years (AML requirement) |
| Gaming activity log | 2 years from the date of activity |
| Support communication records | 3 years from the date of interaction |
| Analytics cookie data | 13 months |
| Login session data | 90 days |
Once the retention period expires, data is securely deleted or anonymised in accordance with established procedures. Anonymised data that cannot be re-linked to you personally may be retained for analytical purposes without a time limit.
As a bento123 member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 working days and data will be provided in a human-readable format.
If the personal data bento123 holds about you is inaccurate or out of date, you have the right to request an immediate correction. Basic information such as phone number and email address can be updated directly through your account settings.
You may request the deletion of your personal data. However, requests may be subject to legal retention requirements, such as financial transaction records that must be retained for AML compliance.
You have the right to object to the processing of your personal data for direct marketing purposes. This request will be actioned immediately without any additional conditions.
You may request an export of your personal data in a machine-readable format (such as JSON or CSV) for personal use or to transfer to another platform.
Bento123 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. All amendments will be published on our website with an updated effective date.
For material amendments that significantly affect your privacy rights, bento123 will provide at least 30 days' advance notice before the changes take effect, via your registered email or an in-app notification.
Continued use of the bento123 platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 9.
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